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Terms and Conditions

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RETURN POLICY

We will accept items for exchange or refund within 14 days of purchase. Items must be returned in the condition they were purchased.

Our Guarantee

Our main goal is to make your online purchasing experience as pleasant as possible. We pride ourselves on excellent customer service and master craftsmanship, and we want to ensure that you are completely satisfied with your purchase. If you are not satisfied in any way we will gladly refund or exchange your purchase within 14 days.

Return/Exchange Policy

In store purchases- We will accept items for exchange or credit for in store purchases within 14 days. Items must be returned in the condition they were purchased. All philanthropy pieces are final sale.

Online purchases- We accept items for exchange or refund within 14 days of delivery. Shipping charges are non- refundable. To return or exchange an item, please call 1 877-212-8122 or 204-947-1322 to obtain a Return Authorization number. Please include a copy of your RA# and your contact information inside of the package and ensure your RA# is recorded on the outside of your package. Please call to obtain your RA# before returning any items. Items received as gifts can be exchanged for another item of equal or greater value. Hilary Druxman is not responsible for lost or damaged goods in transit. All philanthropy pieces are final sale.

Shipping Policy

We ship across North America and over seas. Shipping rates are calculated after you have added items to your shopping bag and filled in the shipping address information.

The shipping rates are as follows

Canada- Regular mail-7-14 business days –$3.50
– Express Post-3-7 business days-$14
– Overnight-$30
-Courier-Winnipeg Only $10
-In store pick up-Winnipeg only-Free

US    – Regular mail-7-14 business days-$5
-Express Post-5-10 business days- $20

International-Small Packet Air-7-14 business days -$13

Shipping times are approximate. Business days are Monday to Friday, excluding Saturdays and holidays.

Repair Policy

We can repair any Hilary Druxman piece. Please call 1-877-212-8122 to obtain Return Authorization #. Please include a copy of your RA # inside the package and ensure the RA# is recorded on the outside of the package. A RA # must be obtained before repairing any items. We may not be able to order certain components needed to repair older items, but we will do our best.

Privacy Policy

Hilary Druxman Inc. understands your concerns about the protection of personal information online. We use your personal information for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. We can guarantee we will not sell, share or trade any of your personal information with a third party. Any information that we collect is used to provide you with the best shopping experience and to facilitate us in fulfillment of operations. Periodically, we will send sale information, product updates and newsletters, electronically via email. If you wish not to receive these promotional emails, please click the “Unsubscribe” link included at the end of every Hilary Druxman email.

Security Policy

Hilary Druxman Inc. ensures you have a safe and risk-free shopping experience. The order information sent to hilarydruxman.com is protected by Secure Sockets Layer (SSL) technology. With SSL implemented on your computer and our server, information sent via the Internet will be private and unaltered.

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FREQUENTLY ASKED QUESTIONS

What is your mailing address?

Hilary Druxman Inc 1-258
McDermot Avenue
Winnipeg,Manitoba, Canada
R3B 0S5

Where are your stores?

Hilary Druxman Inc. is based in Winnipeg, Canada. You can also find us in a number of stores across North America.

Corporate Office & Retail Store
1- 258 McDermot Avenue
Winnipeg, Manitoba R3B 0S5 Canada
204.947.1322
Toll Free # 877.212.8122, available in North American only.
Fax #: 204.956.2176
Hours: Monday to Friday 9 am to 5 pm Saturday 10 am to 5 pm

What payment methods do you accept?

Visa, Mastercard

What if my Hilary Druxman piece needs to be repaired?

We can repair any design purchased through hilarydruxman.com or at our flagship store in Winnipeg, Canada.

How do clean my Hilary Druxman jewelry?

Each piece of Hilary Druxman jewelry is meticulously handcrafted and therefore needs to be treated with care. The following cleaning instructions ensure you will enjoy your Hilary Druxman sterling silver and 18k gold designs for a life time.

  1. Place jewelry on a double layer of aluminum foil in a small dish
  2. Add 3 tablespoons of baking soda
  3. Pour boiling water onto the jewelry
  4. Soak for 10 minutes
  5. Remove and pat dry with paper towel

For stubborn tarnish, pour off water and rub jewelry with wet baking soda paste, follow by rinsing.   Some of Hilary Druxman’s collections are adorned with natural gemstones and pearls, they may very in shape, size and colour. Inclusions can be seen in natural stones and is part of their organic beauty. Pearls and most gemstones do not mix well with cleaning agents or polishing cloths. Follow the instructions above to ensure the maintenance of Hilary Druxman’s sterling silver.

What if you don’t have the item I want in stock?

Our talented team of jewelers can have your design crafted within 5-7 days.

What if I lose a Hilary Druxman earring?

We’d be happy to make you a match at half of the cost of a full pair. Call 1-877-212-8122 to make a match.

How do I know if you received my order?

You will receive an email confirmation once your package has been sent. If you have any concerns about your order, please feel free to contact us at 877.212.8122 or via email info@hilarydruxman.com.

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